Our Consumer research

Finishing the job on the loyalty penalty: the mortgage and mobile handset markets

18 April 2021

Broadband must be made affordable for everyone

28 January 2021

Consultation: The Citizens Advice Draft Consumer Work Plan 2021/22

20 January 2021

Consultation: The Citizens Advice Draft Consumer Work Plan 2021/22

15 January 2021

Getting support to those who need it: How to improve consumer support in essential services

15 October 2020

The loyalty penalty in essential markets - two years since the super-complaint

5 October 2020

Review of supply side remedies - the role of supply side remedies in improving consumer outcomes

28 September 2020

Citizens Advice Consumer Annual Report 2019-20

20 July 2020

Citizens Advice Consumer Work Plan 2020/21

6 July 2020

Proposal to tackle subscription traps

6 March 2020

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