Our Consumer research

Reviewing Bundled Handsets

19 September 2018

A Price of One’s Own: An investigation into personalised pricing in essential markets

31 August 2018

Consumer Advocacy: what we did in 2017/18. Citizens Advice annual report of consumer activities in 2017/18

27 July 2018

The Citizens Advice consumer work plan 2018/19

28 June 2018

Beyond good practice guides: Improving support with essential services for people with mental health problems

24 May 2018

Essential service markets and people with mental health problems

24 May 2018

Exit Fees: An analysis of the cost of leaving fixed telecoms contracts

27 March 2018

The cost of loyalty: exploring how long-standing customers pay more for essential services

1 February 2018

Access denied: The case for stronger action to protect telecoms consumers

26 January 2018

Out of Luck - An exploration of the causes and impacts of problem gambling

23 January 2018

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