Our Consumer research

Tricks of the trade: how online customer journeys create consumer harm and what to do about it

1 December 2022

Current impact and future potential of broadband social tariffs: a discussion paper from Citizens Advice

21 October 2022

Mid-contract price rises: tightening the squeeze on consumers

22 September 2022

Overcharging consumers in a cost-of-living crisis: The loyalty penalty 4 years on

1 August 2022

Citizens Advice consumer advice and advocacy annual report 2021-22

14 June 2022

Citizens Advice Consumer Work Plan 2022/23

28 April 2022

Discriminatory pricing: Exploring the 'ethnicity penalty' in the insurance market

22 March 2022

Consultation: The Citizens Advice Draft Consumer Work Plan 2022/23

18 January 2022

Citizens Advice Consumer Annual Report 2020-21

15 July 2021

Citizens Advice Consumer Work Plan 2021/22

13 July 2021

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