Outreach Advice Service Manager

Chapeltown Citizens Advice

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an

independent charity. We are a leading provider of legal advice and information that

provides a comprehensive advice service from its main office and outreaches. We are a

busy, client focused and dynamic service with a track record of delivering high quality

advice.

We are recruiting an outreach advice service manager

Working closely with the CEO and Advice Service Manager the Outreach Advice Service

Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line

managing project staff, ensuring targets and quality KPI’s are met and being accountable

for project reporting requirements. You will develop relationships with the relevant

stakeholders and will work with the Management Service to ensure continuation funding

where appropriate. You will ensure new projects are implemented smoothly and that

project staff are appropriately supported and developed.

We are looking for a proactive, organised, and motivated individual to support the delivery

and success of new and existing projects.

You will:

● Have experience of supervising or managing staff

● Be a problem solver

● Be able to multi-task

● Be a team player

● Be digitally savvy

● Be able to prioritise tasks and assist with multiple projects

● Have excellent communication skills

● Be willing to work flexibly

Job title: Outreach Advice Service Manager

Location: Chapeltown, Leeds

Salary: £33,745 per annum

Hours per week: 36.25

Type of contract: Permanent

For Application Pack: https://drive.google.com/drive/folders/1GlARleXYV6wLY24YTE56bq4qJduTJCgg?usp=drive_link

Please submit the Diversity monitoring and Job Application forms to recruitment@chapeltowncab.org.uk

Closing date for applications: 4pm 26th November 2026

WE DO NOT ACCEPT CVs