Housing Paralegal

Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice.

This is a pivotal role within our housing team. The post holder will be able to manage a demanding and varied workload and will demonstrate flexibility, efficiency and an overall can-do approach to tasks, ensuring that the needs of Bradford and Airedale Citizens Advice & Law Centre and our clients are met in a timely manner.

The post holder will provide support to the housing team, working on designated tasks within casework files, enabling advisers to progress work, ensuring clients receive a high-quality service and that income is maximised. The housing team delivers a housing advice service including Legal Aid, and this role is central to supporting this aspect of the service, ensuring clients are appropriately signed up for support via our legal aid contracts.

The postholder will have:

Excellent organisational skills with the ability to forward plan, balance priorities and co-ordinate activities.

The ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment while maintaining a high level of accuracy in tasks.

The ability to think laterally, act independently to solve problems, yet seek support at the appropriate time.

Role Purpose

Maintain a key role in supporting purchaser requirements for income streams that come into Citizens Advice (e.g. Legal Aid Agency checks, other purchaser requirements).

Progress housing related enquiries and convert them to legal aid clients in an effective and timely manner.

Chase/ following up orders from potential customers and improve client take up of services.

Handle enquiries from multiple channels from potential clients and other stakeholders, while acting as a gateway to the wider housing team.

Undertake follow up/ courtesy calls to clients post advice to improve take up of services.

Manage client expectations of the service.

Work collaboratively with colleagues across all areas of the organisation, and external stakeholders, as required to maintain an efficient service overall.

Please be aware that Bradford and Airedale Citizens Advice & Law Centre are not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Verification of your right to work will be undertaken for successful candidates.