Advice Worker - With British Sign Language

Advice Worker Trainee /Qualified - with British Sign Language (BSL) skills - Ref: AW 11/26

30 hours per week

£21,181 (Starting rate for Trainees) - £27,023 (Qualified) per annum plus 4% employer’s pension contribution – permanent contract

Citizens Advice Sheffield, one of the country’s largest and most dynamic Local Citizens Advice services, is looking for someone to join our advice team. Many of our clients are vulnerable or are facing multiple challenges so our ideal candidate will have an ability to work under pressure and be highly organised and self-motivated, as well as working well as part of a team.

For the purposes of this position the successful candidate will require:

• BSL as a first language or

• hold a minimum of a level 3 BSL Qualification or

• demonstrate a fluency of BSL to a standard of Level 3 and

• have either lived experience, or have a thorough understanding of Deaf /BSL culture

• have good literacy and numeracy skills

Ideally, you will be a generalist advice worker and have a background working with clients in an advice setting and a minimum of six months delivering advice in welfare benefits or debt, but this is not essential. If you have the passion to learn and are committed to reaching the required standards in order to provide generalist advice you may be who we are looking for. You will pay attention to detail, accuracy and efficiency, have a good standard of written English and enjoy working as part of a team. We’re looking for someone who enjoys learning, can accept and act on constructive feedback and is willing to work hard.

You’ll be flexible and able to work from a variety of settings around the city and support clients both face to face and digitally.

We would welcome applications from members of the Deaf BSL community

We offer an attractive remuneration package with good terms and conditions of employment including: Pension scheme; Health Plan with integrated employee assistance programme and hybrid working.

Job application packs are available to download at www.citizensadvicesheffield.org.uk or you can contact applications@citizensadvicesheffield.org.uk. Please quote the job reference number in the subject heading.

All candidates must submit the application form (no CVs accepted) to applications@citizensadvicesheffield.org.uk by 9:00am on Tuesday 1st December 2026. For more information about the post, contact Karen Wilshaw on 0114 700 6866 or text only 07301088543