Money Advice and Pension Service Adviser

What you’ll do

• Assess clients’ debts, income, expenditure and support needs.

• Advise on budgeting, income maximisation, debt options and their implications.

• Provide casework, negotiate with third parties and respond to urgent situations.

• Refer clients to specialist services where appropriate and maintain accurate records.

• Complete required accreditation and ongoing professional training.

What you’ll bring

• Clear written and verbal communication, good numeracy and confident IT skills.

• The ability to prioritise, meet deadlines and work independently and collaboratively.

• A sensitive, inclusive and non-judgemental approach, with strong confidentiality and professional boundaries.

• Commitment to training and to the aims and principles of Citizens Advice.

Knowledge of debt advice is desirable but not essential. A DBS check is required; a criminal record does not automatically prevent employment. We welcome applicants from all backgrounds, including people with lived experience.