Client Services Officer

Role Client Services Officer

Salary £25,000 pro rata (£15,000)

Hours 22.2 Part time Monday – Wednesday

Location Bradford Offices

Reporting to Client Services Team Leader

Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services Officer team play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions and process referrals which are received into the service. The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

• We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.

• The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.

To apply on line submit a covering letter with CV by following link

https://bradfordcitizensadvicebureau.peoplehr.net/Pages/JobBoard/Opening.aspx?v=896e62e2-c151-43c9-8e77-691e25e550da

Closing Date:- 4.00 pm Monday 1st June 2026

Interviews: Wednesday 10th & Friday 12 June 2026 (in person)