People Caseworker Adviser

Citizens Advice Sandwell and Walsall are looking for an experienced HR professional. As our People Caseworker Adviser, you’ll be a trusted point of contact for managers, providing practical advice and helping them make fair, consistent decisions when supporting colleagues.

What you’ll do

Advise managers on colleague relations matters, including sickness absence, performance, disciplinary and grievance cases.

Coach managers through sensitive conversations and support casework from initial referral to resolution.

Review and improve HR policies, procedures and guidance, using casework trends to identify where managers need more support.

What you’ll bring

A minimum of CIPD Level 5 in Human Resources or People Management, or an equivalent relevant professional qualification.

At least three years’ relevant HR experience, including advising managers on a range of colleague relations and people management matters.

Experience developing or reviewing HR policies and guidance, and the judgement to support managers through sensitive or complex situations.

How to apply

Download the Candidate Pack from our jobs page, then email your CV and a covering letter explaining how you meet the person specification to peopleteam@citizensadvicesandwell-walsall.org.

Applications close at 11.59pm on Sunday 29th November 2026.

Interviews will take place on Tuesday 8th December 2026.