Debt Caseworker

This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.

About You

• Experience of delivering debt or money advice work within the last three years, or demonstrable equivalent experience in a related advice role

• Ability to work effectively in emotionally demanding situations, demonstrating adaptability, self-awareness and professionalism

• Excellent organisational and administrative skills, with the ability to manage a caseload, prioritise work and meet tight deadlines

• Ability to communicate clearly and professionally with clients, colleagues and external partners

• To be able to work autonomously and to make decisions in the best interests of the clients and/or organisation recognising when to seek guidance or escalate appropriately

Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible