Generalist Adviser

Make a Difference to People Affected by Cancer

Citizens Advice Derbyshire Districts is seeking a dedicated and experienced Generalist Adviser working as a Macmillan Money & More Benefits Caseworker.

This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.

About the role:

We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The role supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.

Key Responsibilities:

• Deliver specialist welfare benefits advice and casework.

• Manage a varied caseload, including complex benefit appeals and tribunal work.

• Support clients to maximise income through benefits, grants and other financial assistance.

• Advocate and negotiate on behalf of clients with third parties.

• Work collaboratively with healthcare professionals, community organisations and partner agencies.

• Maintain accurate case records and meet quality assurance standards.

• Contribute to service development, research and campaigns work.

The ideal candidates will have:

• Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals. (essential)

• A strong understanding of welfare benefits legislation and financial support available to vulnerable clients. (essential)

• Experience supporting vulnerable people using a person-centred and empathetic approach (essential)

• Experience managing a caseload and achieving targets and deadlines (essential)

• A commitment to equality, diversity and inclusion (essential)

• Excellent communication skills – both written and verbal (essential)

• A non-judgemental, empathetic approach to people (essential)

• Strong IT and digital skills, with the ability to learn new systems quickly (essential)

Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work.