LIFT Income Maximisation Caseworker

About the Role

The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.

What We’re Looking For

• Has experience providing welfare benefits advice, money advice, or related support services.

• Can communicate complex information clearly and sensitively.

• Is confident working with people facing financial hardship or vulnerability.

• Has strong organisational and case management skills.

• Can build positive relationships with partners and stakeholders.

• Is able to work independently while contributing to a wider team.

• Is committed to equality, diversity, and inclusion.

• Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing

If you are interested apply by visiting our website and completing the online application form.