City Advice Session Worker

About the role:

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What your day-to-day will look like:

-Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.

-Listening to clients, exploring their options and helping them make informed decisions about their situation.

-Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.

-Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.

-Keeping accurate, up-to-date records on our case management system.

-Signposting and referring clients to the right internal and external services.

About you:

-Strong communication skills across written, verbal, and digital channels.

-A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.

-Good time management and the ability to juggle competing priorities under pressure.

-Confidence with digital tools, and comfort working with numbers.

-A team-player mindset, with the ability to work independently when needed.

-A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).

-Respect for and openness to diverse views, values, and cultures.

-Ability to travel to locations across Leicester.