Advice Session Worker

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What your day-to-day will look like:

- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.

- Listening to clients, exploring their options and helping them make informed decisions about their situation.

- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.

- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.

- Keeping accurate, up-to-date records on our case management system.

- Signposting and referring clients to the right internal and external services.

About you:

- Strong communication skills across written, verbal, and digital channels.

- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.

- Good time management and the ability to juggle competing priorities under pressure.

- Confidence with digital tools, and comfort working with numbers.

- A team-player mindset, with the ability to work independently when needed.

- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).

- Respect for and openness to diverse views, values, and cultures.

- Ability to travel to locations across Leicester.

Hours:

Wednesday: 9am-5pm

Thursday: 9-1:30pm

Friday: 9am-1pm