Administrator

The Role

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy, effective oral and written communication skills. As our Administrator, you’ll be the 'go-to' person for the entire CASSW team—supporting everyone from senior management to our frontline caseworkers and volunteers to ensure our services run smoothly.

You will:

● Administer incoming and outgoing post, email and voicemail, prioritising the workload.

● Update CRM systems to accurately input data, client information, scan and attach documents and add outcomes.

● Maintain task lists on CRM system, ensuring tasks are dealt with within a timely manner to meet quality requirements.

● Answer the telephone, deal with enquiries and refer appropriately.

● Support with preparation/ formatting and sending of Confirmation of Advice letters, charity applications, correspondence with creditors with supporting documentation, on behalf of clients as required.

● Prepare, send and respond to emails, letters, documents and reports, as required in line with CASSW procedures.

● Cover Reception when required.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details, download a job pack and apply see our website

www.citizensadvicessw.org.uk/work-with-us or email recruitment@citizensadvicessw.org.uk directly with your CV and cover letter.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Closing date: 12 noon 3rd June 2026

Interviews will be held week commencing 8th June 2026

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.