Generalist Adviser

Citizens Advice Brent is looking for an experienced and motivated Generalist Adviser to join our team.

Salary: £31,000–£34,312 per annum[ Depending on casework experience]

Hours: 37.5 hours per week, full-time

Contract: Permanent

Closing date: 5pm, 27 November 2026

Interviews: Week commencing 07 December 2026.

As a Generalist Adviser, you will provide free, accurate and effective advice and casework to Brent residents, helping people find practical solutions to the problems they face. You will deliver advice face-to-face, by telephone and through digital channels across areas including welfare benefits, debt, housing and employment. You will assess clients’ needs, explore their options, undertake appropriate casework, support income maximisation and make referrals to specialist services where required. We are looking for someone with experience of providing generalist advice and casework, excellent interviewing and communication skills, strong IT and digital skills, and the ability to work effectively with people who may be in vulnerable or challenging circumstances. You will share our commitment to providing a high-quality service and to equality, diversity and inclusion.

If you are passionate about making a positive difference to the lives of Brent residents, we would love to hear from you. To apply please visit-https://www.citizensadvicebrent.org.uk/volunteering/