General Adviser

Join our team at Citizens Advice Doncaster as a General Adviser! You'll play a vital role in empowering local residents by providing high-quality advice and support across our offices and community outreach locations.

This role demands excellent customer service and a dedication to achieving the best possible outcomes for our clients, always upholding the core values of Citizens Advice.

You'll thrive in a dynamic environment, demonstrating a proactive and flexible approach to meet client needs and exceed project and funder expectations. The role requires travel within the City of Doncaster.

Role purpose

To provide a high-quality advice and support to clients accessing the service via face to face, telephone, email and web chat

Deliver Financial Capability and Income Maximisation advice to clients

Support Clients to understand the benefits systems and application processes

To share responsibility for compliance with Projects, targets and requirements.

Ensure high quality standards are met and that data is captured and recorded accurately.

To work effectively with other partners and stakeholders to deliver a seamless service to clients

Undertake service delivery at Outreach venues across the city as required.

To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.