Debt and Energy Adviser

Join Citizens Advice Rural Cambs and make a real difference.

We’re looking for a compassionate and skilled Debt and Energy Adviser to support clients facing financial hardship and fuel poverty. This is a rewarding role where you’ll provide tailored advice across multiple channels, face-to-face, phone, email, and online, helping people navigate debt, money management, and energy issues.

This is not a Money and Pensions Service (MaPS) funded position

Key Responsibilities:

• Deliver high-quality advice and casework in line with Financial Conduct Authority and MaPS standards.

• Support clients with budgeting, debt options, energy bills, and accessing grants.

• Work in various locations including our contact centre and outreach locations.

• Maintain accurate case records and manage your own caseload.

• Contribute to research and campaigns to drive systemic change.

• Build partnerships with local agencies and stakeholders.

• Stay up to date with legislation and complete relevant training.

Person Specification:

Essential:

• Experience in debt and energy advice.

• Strong interpersonal and communication skills.

• Ability to support vulnerable clients with complex needs.

• Willingness to obtain CertMAP and National Energy Action Level 3 Energy Awareness qualifications.

• Proficient in IT and case management systems.

• Access to a vehicle for travel (mileage allowance paid).

Desirable:

• Citizens Advice generalist adviser qualification.

• Minimum 1 year’s experience in debt and/or energy advice.

Why Join Us?

• Be part of a supportive and inclusive team.

• Help shape local services and influence national policy.

• Opportunities for professional development and accreditation.